Customer Support Associate

Artsy seeks an enthusiastic, detail-oriented customer support associate to engage with Artsy’s gallery partners and provide administrative support to further the success of the Gallery Relations team.

As Customer Support Associate you will be a member of the Gallery Relations team, working with clients from across the globe to further Artsy’s mission to build one of the largest collections of art available online. The Gallery Relations Team manages our relationships and drives customer success with commercial galleries, sustaining Artsy’s long-term mission of making art accessible to everyone. This is a unique opportunity to bring the art world online, and help galleries develop the strategies they need to succeed in the 21st century.

In this exciting new role, you will work with the Customer Support Manager to build our growing customer support platform. Interacting with Artsy’s global network of gallery clients, you will provide crucial assistance and instruction to galleries using the Artsy platform. The ideal candidate for this role is someone who loves people - helping others and working with our customers to find a solution. You will be involved with a variety of customer support projects including writing support articles, analyzing the content and quality of our customer interactions, and recording/reporting gallery feedback to our engineering, account management, and marketing teams. As Customer Support Associate you will also be responsible for a variety of administrative functions for the Gallery Relations team, including organizing subscription contracts.

Further, you will collaborate closely with other teams including product, collector relations, marketing, and sales to track bugs, identify leads, and launch internal marketing campaigns. Customer support is a new initiative at Artsy, and this role is an excellent opportunity to contribute to building something from the ground up.

Key Qualifications:

  • Detail-oriented/extremely organized
  • Positive attitude
  • Excellent written and verbal communication skills
  • Willingness to learn and develop
  • Works well with others
  • Self-motivated (takes initiative)
  • BA in a liberal arts major

Not required, but a plus:

  • Experience in the art world (internships are fine, as is an academic background in art, ex. Art History degree)
  • Experience in a similar role

TO APPLY

This position is full-time and starts immediately. To apply, please submit your resumé and a cover letter here.

ABOUT ARTSY

We think of Artsy less as a business with employees, and more as a community of people who have chosen to work together towards a common goal, and who share a common set of values.

Artsy’s mission is to make all the world’s art accessible to anyone with an Internet connection. Our vision is a world where art is as popular as music. We are a resource for art collecting and education.

Artsy features the world’s leading galleries, museum collections, foundations, artist estates, art fairs, and benefit auctions, all in one place. Our growing database of 400,000 images of art, architecture, and design by 50,000 artists spans historical, modern, and contemporary works, and includes the largest online database of contemporary art. Artsy is used by art lovers, museum-goers, patrons, collectors, students, and educators to discover, learn about, and collect art.

WHY ARTSY

At Artsy there are no specific work hours or policies, no pointless bureaucracy. We only care that you achieve inspiring results and are a joy to work with. This means you must be highly energetic, enthusiastic, and resourceful—no problem is too big or too small for you to tackle. You will enjoy both responsibility and autonomy in your work.  

WORKING AT ARTSY

In addition to our vision of a world where art is as popular as music, Artsy has five core values that will inform your experience at Artsy.

Art x Science: We believe in uniting empathy with logic, emotion with data, and intuition with research in everything we do. Whether in business strategy or design, culture or code, we seek the magic that happens when the often separate worlds of art and science come together.

People are Paramount: We spend extraordinary energy finding the best person for a job—and once found, we give them the trust and autonomy to be CEO of their role. We avoid pointless bureaucracy and prefer to empower people with information rather than limit them with process.

Quality Worthy of Art: We aim to create an experience worthy of all the world’s art and so hold ourselves to the highest standards in all our work. We believe that the best long term quality comes from rapid shipping, iterating, and learning as we go.

Positive Energy: We know positivity and optimism benefit our work, and we harness positive energy as a vehicle towards greater awareness, growth, and collaboration. We believe in cultivating a positive relationship to art as opposed to one based on exclusivity or scarcity.

Openness: We believe in being open with each other and the world—whether in open-sourcing our code, sharing feedback, or building a diverse and inclusive work culture. We believe in bringing our full selves to work and manifesting an open world where everyone has access to art.

Artsy is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.