Senior User Researcher

Artsy’s mission is to expand the art market to support more artists and art in the world. Artsy has created the world’s largest two-sided art marketplace, with more than 1,000,000 works by 100,000 artists from 4,000 of the world’s leading galleries, auction houses, art fairs, and institutions across 190 countries.

Artsy Jobs
Feb 26, 2020 12:58pm

In support of a more expansive marketplace for art buying and selling, we are seeking a Senior User Researcher to ensure that product development, decision making, and business strategy are built upon a strong undercurrent of knowledge and understanding about our consumers and partners.

Artsy User Researchers are responsible for broadening our understanding about our most complex questions. You'll drive the research roadmap and ensure that our products and services are useful with impactful precision. You will work with our cross-functional product teams, designing and executing research throughout the product development cycle. Key initiatives include research support for product teams, customer lifecycle mapping and exploratory holistic run-ahead research.

This role reports into Design, as your work will define the way Artsy is experienced by collectors and partners, but you will be working closely with other functions such as Product, Data, and Marketing. Your insights will directly inform both the direction and design of the product.

Key Responsibilities:

  • Define, plan, and conduct user research, in US and sometimes international markets.
  • Drive development of the research roadmap. Collaborate with Product Teams to iteratively prioritize research opportunities in a fast-paced, rapidly changing environment.
  • Generate a holistic view of our consumer and partner behavior across markets, and proactively identify gaps and opportunities for new research. Lead the company in sustaining command of this evolving perspective over time.
  • Deliver actionable insights to the product, design, and marketing teams. Produce generative research that uncovers opportunities.
  • Advise and facilitate evidence-based product and design decisions.
  • Train supporting team members that will help with executing studies, or conduct smaller studies independently.
  • Drive and evolve our user research practice, with a front-of-industry perspective on best practices and methodologies.
  • Uphold a culture of rigor and data curiosity to drive tangible business impact.
  • Understand and incorporate complex business requirements into research.
  • Advocate research findings to diverse audiences through written reports and in-person presentations. Evangelize user research best practices across the company.

Candidate Qualifications:

Approximately 5+ years of professional experience with some or all of the following:

  • 3+ years of experience in a formal research role within a consumer-facing tech company.
  • Experience integrating research into Product, Design, Data, and Engineering practices.
  • Proven success of conducting research to identify needs and product opportunities that translated into shipped product with valuable business impact.
  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
  • Experience in survey design. Working knowledge of statistics and experimental design.
  • Strong communicator and storyteller, able to speak fluently to business, technical, and non-technical people.
  • Familiar with quantitative research methods, comfortable with metrics and A/B tests, and are able to synthesize quantitative data with qualitative user research.
  • Driven, self-sufficient, able to execute with autonomy and capable of prioritizing across a number of tasks and projects.

To Apply:

This position is full-time and starts immediately. To apply, please submit your resumé and a cover letter here. When you apply, you will be directed to a third party site.

About Artsy Design:

Artsy’s design team crafts thoughtful, useful experiences informed by research, strategic thinking and a strong sense of vision. We are a collaborative team that are driven by learning, strong design fundamentals, curious pursuit of knowledge, and delivering meaningful value. We strive to create an environment where each elevates the work of one another. We advocate for a user centered approach to decision making across Arty, leveraging user insights across our entire range of customer touch points.


Artsy Values

Artsy has five core values that will inform your experience at Artsy.

Art x Science: We believe in uniting empathy with logic, emotion with data, and intuition with research in everything we do. Whether in business strategy or design, culture or code, we seek the magic that happens when the often separate worlds of art and science come together.

People are Paramount: We spend extraordinary energy finding the best person for a job—and once found, we give them the trust and autonomy to be CEO of their role. We avoid pointless bureaucracy and prefer to empower people with information rather than limit them with process.

Quality Worthy of Art: We aim to create an experience worthy of all the world’s art and so hold ourselves to the highest standards in all our work. We believe that the best long term quality comes from rapid shipping, iterating, and learning as we go.

Positive Energy: We know positivity and optimism benefit our work, and we harness positive energy as a vehicle towards greater awareness, growth, and collaboration. We believe in cultivating a positive relationship to art as opposed to one based on exclusivity or scarcity.

Openness: We believe in being open with each other and the world—whether in open-sourcing our code, sharing feedback, or building a diverse and inclusive work culture. We believe in bringing our full selves to work and manifesting an open world where everyone has access to art.

Artsy is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.