Buy now FAQ
I’m interested in buying a work—
1. I’m interested in buying a work. What does it mean to Buy now?
For some works, you have the option to Buy now—meaning the ability to purchase using your credit or debit card with a click of a button. Once you click the Buy now button and complete checkout, the gallery will confirm your order within 48 hours.
2. How can I get more information about a work?
Any additional information, including whether the work is signed or has a Certificate of Authenticity, is available in the “About the Artwork” section on the work page. If you have further questions about an work, please contact an Artsy Specialist at firstname.lastname@example.org.
3. How long will it take the gallery to confirm my order?
The gallery will process your order within 48 hours. As soon as they do, you will receive an email notification confirming your order. If you cannot locate this email, please check your spam or promotions folder for a message from email@example.com, or get in touch with an Artsy Specialist directly.
4. What should I do if I don’t hear back from the gallery about my order?
In the rare case when a gallery is unable to respond to your order within 48 hours, an Artsy Specialist will get in touch to help you find a similar work.
I’m ready to pay—
1. What payment methods are offered?
Artsy’s online checkout accepts debit and credit cards, including American Express, Visa, Mastercard, and Discover. If you would prefer to change or use a different payment method, please contact an Artsy Specialist at firstname.lastname@example.org.
2. How are taxes calculated? Will I be charged import or customs fees?
All applicable taxes (including any applicable international taxes such as VAT) will be added to your order upon checkout. These fees are generally calculated based on your shipping address and the location of the work. In addition, you will be responsible for any applicable import and customs duties (if any).
3. How are shipping fees determined?
Shipping costs are determined by the gallery, who is responsible for packing, insuring, and shipping the piece. These fees are listed on the work page and will be added to your order upon checkout, based on your shipping location. If the gallery can offer complimentary shipping, it will be listed on the work page.
4. Can I pick up the work in person?
Some works are available for pickup. If this is an option, you will see an “arrange for pickup” option during checkout. If this is your preference, an Artsy Specialist will contact you within two business days of the gallery confirming your order to coordinate timing and logistics. Please contact us at email@example.com with any questions about this process.
I’ve bought a work—
1. Where can I check the status of my order?
Artsy will send you email updates every time your order has an update. Each email will include a link to a status page, where you can check back on your order in between emails. If you cannot locate this message, please check your spam or promotions folder for an email from firstname.lastname@example.org, or get in touch with our team directly.
2. Can I cancel or return my work if I change my mind?
In most cases, and pursuant to our Conditions of Sale, we do consider sales final. However, in the rare case that your work was not accurately described prior to purchase or was damaged when shipped by the gallery, please contact us at email@example.com.
3. When should I expect my work to arrive? Can I track my package?
Shipping time varies based on the type of work, the gallery location, and the shipping destination. The gallery will ship your work within seven days of confirming your order and send you an email with the estimated time of delivery. If you need the work immediately, please contact an Artsy Specialist at firstname.lastname@example.org to discuss whether the gallery can accommodate an expedited shipment.
4. Will I need to sign for my package upon delivery?
Our gallery partners organize shipment directly and will indicate whether a signature will be required through your tracking number. If you are worried about a shipment, we recommend shipping to a location where someone can receive your work, such as an office building.